The consultant helps drive the process (which often means just setting up the meetings), provides a neutral point of view, offers access to a broader information set and a different point of view. But, the consultant does not dictate the answer.Definitely true. For consulting and for the creation process in general. And that is what a lot of current tools try to achieve. Instead of defining the outcome literally, they try to provide a platform, a basis for communication that empowers people to be creative and generate results without pushing them to produce desired outcomes.
There are interesting parallels between these two insights, and this Enterprise 2.0 idea of emergent intelligence within an organization.
When a "Chief Knowledge Officer" tries to create a system for "capturing an organizations knowledge" they have instantly failed because it is the dialog that is important. Large organizations need help facilitating the process of creation. Knowledge can fall out as a positive externality, but it shouldn't be the end goal unto itself.
So, boosting creativity by providing tools for people to jointly work on Microcontent that is naturally intertwingled is really the main challenge we face with todays Information Management solutions. Let's see where this evolves, it's going to be a thrilling ride.
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